We always provide a proforma invoice along with your invitation to renew, and VAT invoices can be generated in Xure as needed.

1. To generate a VAT invoice, access your current renewal or purchase by going to 'My Payments', which is available when clicking your name in the top right of the screen.
2. Click on the payment that you need an invoice for, which will take you to a checkout page. Follow the checkout to confirm the billing details that will show on your invoice.
3. After you confirm your details you will progress to the 'Payment' page. Here you can generate and then download a VAT invoice, and include a PO number if required.

A receipt for any completed purchase or renewal, can be obtained in Xure as needed.

1. Access your completed renewal or purchase by going to 'My Payments', which is available when clicking your name in the top right of the screen.
2. Click on the payment that you need a receipt for.
3. At the bottom of the screen you will see a PDF showing ‘View Receipt’ with your purchase or renewal number.

Please send a copy of your vendor form, or request for supplier details to xure@everysite.co.uk, and a member of the team will be happy to help set this up.

All Xure sites are assigned a 'Primary Contact', which defaults to the first user that is added when the site is set up. The primary contact is given additional permissions to manage their site in Xure and will be able to register you as an additional contact in Xure providing that you have an existing user account with one of our partners (e.g. MyLEAF or RT Checkers & Services) with relevant industry access.

If you do not know who your primary contact is, please get in touch with us at xure@everysite.co.uk, and a member of the team will be happy to help.

If you do not have an account with one of our partners, you will need to apply for an account before requesting Xure access to your company’s primary contact.

Guidance intended to assist your company’s primary user in granting you Xure access can be found in the section 'How can I give other contacts for my company access to Xure?'.

You can check who your primary contact is in Xure by going to Site Details > Contacts.

You will see a list of contacts for your site with assigned roles. Your primary contact will be marked as ‘Primary’.

Primary contacts for a site in Xure are able to grant other users access to their site as an additional contact.

If you are unsure who the primary contact is for your site, you can refer to question 'Who is the primary contact for my site?'.

On the same ‘Contacts’ tab, the primary user will have an option to add a new contact.

1. Click ‘Add Contact’ on the bottom left of the page.
2. Enter the email address linked to your additional contact's existing user account.
3. If a match is found, they will be added to your list of contacts.
4. Review the contact details are correct, and click ‘confirm’.

Please Note: If the email does not return a match it is possible this user does not yet have an account. Additional contacts must have an existing account for with one of our partners (e.g. MyLEAF or RT Checkers & Services), and with relevant industry access. This same user account can then be linked to Xure.

We ask that you do not share logins with other contacts within your company, as these are unique to each user. Sharing login details is also in breach of our subscriber agreement.

We ask that any additional users create their own login through the relevant partner organisation. These can then be added by your primary contact.

If your previous Xure site contact has left the business without switching primary contact access over to another user, we can help transfer the primary contact over to a new user.

Please ensure that you have a current log in with one of our partners (e.g. MyLEAF or RT Checkers & Services), with relevant access to your industry sector, and get in touch at xure@everysite.co.uk, or using our contact form. We may require additional information to transfer this over on your behalf.

If you are no longer using Xure on behalf of your company, you should ensure that you are removed from your site as a contact.

If you are not the primary contact, please ask your primary contact to remove your user account from the site in Site Details > Contacts, using the ‘Remove Additional Contact’ button.

If you are the primary contact, please follow the following steps:

1. Ensure you have another contact with access to your company in Xure to replace you. If needed, follow the guidance on how to add additional contacts for your company.
2. In Xure, go to Site Details > Contacts, and click on ‘Transfer Primary Contact’ to assign this role to another contact within your company.
3. Finally, ask the new primary contact to remove your user account as per the instructions above.

The primary contact can sign-up or remove users to/from status tracking alerts in Xure by going to Site Details > Contacts.

Next to each user there will be an option to ‘Opt-in this contact’ or  ‘Opt-out this contact’, depending on whether or not they currently receive alerts. Click this option to opt these users in or out.